E-Starr Hosting // >> Affordable and Reliable Domain Hosting and Resellers

www.e-starr.com

Getting Started Guide
New clients will get the most from this guide. It explains cPanel and FTP.

cPanel Flash Tutorials
Flash tutorials to show you the steps in setting up various cPanel functions.

WHM Flash Tutorials
Flash tutorials to lead you through the reseller control panel.

Email Tutorials
Image based tutorials to help you set up your email program.

Coming Soon
We will have more quick help guides coming soon. Suggest one?

Live help will be available periodically when support volume is low.

Please use one of the following methods to contact support. This list is in the order of preferred contact.

Knowledgebase - http://www.e-starr.com/faq/
To save time, please check the knowledgebase for answers. If you do not find the answer or you don't find it helpful, please let us know so we can add it for the future.

Helpdesk - http://www.e-starr.com/support/
The helpdesk is the best way to reach us. Using this method you will insure your issue is seen promptly and accurately. On the phone things can be misunderstood and spam filters can catch email incorrectly. Please put in a ticket if you need assistance.

Phone Support - 1. 404 551 3443
If you have an urgent matter or an emergency please call us. If no one is available to take your call please leave a voicemail. Do not hesitate to call back if you do not hear from us in a reasonable amount of time. Sometimes there may be circumstances that make it difficult for us to return your call.

Live Help -
We cannot be available on live help as much as the phone, but it is a helpful tool. Feel free to contact us anytime you see that we're online.

Modernbill - http://www.starrbill.com/
The billing center has its own little helpdesk and a form to email the staff from inside. You must be logged in to use this.

Email Contact -

Please send all your issues and questions to this email address. Your email will receive a response from the appropriate department.

Abuse Reports -

Please report abuse to this email address. Abuse includes any action on our server that is against our policies. We appreciate your assistance in keeping our servers free of spammers and other rule breakers.